1. Ordering and payment Orders can be placed online or offline - pay online securely with paypal or e-mail/call us to place an order either with cheque or bank wire transfer. Goods will not be dispatched until payment is received in full. Cheques should be made payable to Highland Country Weddings Ltd. All orders will be sent by recorded post or courier. The cost of delivery can be seen on paypal. If placing your order by telephone, the delivery charge will be calculated at that time. An invoice will be sent with each order. The invoice number must be quoted on any query or correspondence. You will be notified within 24 hours if there are any out of stock items. You will be sent a despatch confirmation on the day the parcel has been despatched from us.

 

2. Deliveries Delivery - orders are processed as quickly as possible, usually within 10 working days, once payment is received and/or cheques cleared. Personalised orders can take up to 6 weeks. If you require goods within a specific time please let us know by e-mail or telephone. Damages and shortages must be reported within 24 hours of receiving the order. Deliveries can be by 1st class Royal mail post or next working day Express Delivery which requires a signature. We can ship worldwide. Please e-mail and we will get you a quote. Please note that any customs or duty that your country may decide to add, is an extra cost payable by you.

 

3. Returned goods - If you are not completely satisfied with your purchase, contact us by telephone or e-mail and return to us within 7 days of receiving your order, for an exchange or refund (less the postage/packing cost). You have the right to cancel any order up to 3 days after ordering. We cannot accept returns that have been tampered with, or opened or a product that is custom made or especially ordered in.